Returns & Exchanges

At Giant Lygon St, we want you to ride with confidence, which is why we offer a 30-day return policy on most gear and accessories. If your purchase isn't the perfect fit for your cycling needs, we are here to help with a straightforward exchange or refund process.

Return Process

• 1.
  Check Eligibility

  Ensure your items are in original, unused condition with all packaging and tags attached within 30 days of purchase.

• 2.
  Contact Our Team

  Email our support staff or visit our Lygon Street store with your order number and proof of purchase to initiate the return.

• 3.
  Secure Packaging

  Carefully pack your items to prevent damage during transit; for bike returns, please contact us directly to arrange specialized handling.

• 4.
  Processing & Refund

  Once our technicians inspect the gear, we will process your refund or store credit to your original payment method within 5-7 business days.