Frequently Asked Questions
Everything you need to know about shopping at Giant Lygon St
Do you offer professional bike assembly for online orders?
Yes, every bike purchased through Giant Lygon St is professionally assembled and safety-checked by our certified mechanics before it is ready for collection or delivery.
How long does shipping take for accessories and components?
Standard shipping typically takes 3-5 business days within Australia. Express options are available at checkout if you need your gear sooner.
Can I book a bike service or repair online?
Absolutely. You can use our online booking portal to schedule everything from a basic tune-up to a comprehensive overhaul at our Lygon St workshop.
What is your return policy on cycling apparel?
We accept returns on unworn apparel with original tags attached within 30 days of purchase. Please note that for hygiene reasons, padded cycling shorts cannot be returned once worn.
Do you provide warranty support for Giant frames?
Yes, as an authorized Giant retailer, we facilitate all manufacturer warranty claims. Giant frames come with a limited lifetime warranty for the original owner.
Do you offer 'Click and Collect' services?
Yes, you can purchase your items online and select 'Click and Collect' at checkout to pick them up directly from our Carlton store at no extra cost.